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PRIVACY POLICY
Who We Are?
Wise Home Care Limited (“we”, “our”, “us” or “Wise Home Care”), is committed to protecting and respecting your privacy. Our company number is 17910975026 and our registered address is 23 Roe Farm Lane, Chaddesden, Derby, DE21 6ET.
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Wise Home Care Limited are committed to ensuring that your privacy is protected. We comply with the General Data Protection Regulation ((EU) 2016/679) (“GDPR”) unless and until the GDPR is no longer directly applicable in the UK, together with any national implementing laws, regulations and secondary legislation as amended or updated from time to time in the UK, and any successor legislation to the GDPR and the DPA (together “Data Protection Legislation”).
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This Privacy Policy along with our website terms and conditions, and cookie policy sets out how we collect personal information from you and how the personal information you provide will be processed by us. By visiting the website at www.wisehomecare.co.uk, you are accepting and consenting to the practices described in this Privacy Policy. If you do not consent, please do not submit any personal data to us.
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Our commitment to you
We take the collection, usage and security of your personal data seriously. We can only use your personal data under law if we have a good reason for doing so. The law provides examples of those reasons. These include:
  • To perform or fulfil a contract we have with you; or
  • If we have a legal duty; or
  • If it is within our legitimate business interest; or
  • If there is a public interest reason for doing so; or
  • If you have given your consent.
A legitimate interest is when we have a business or commercial reason to use your information. But even then, it must not unfairly go against what is right and best for you. If we rely on our legitimate interest, we will tell you what that is.
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Types of personal data we collect about you
  • Contact details of customers or customer connected parties (e.g. families)
  • Food and carer preference information (e.g. allergies / likes and dislikes)
  • Health data of customers
  • Complaints information
  • Technical Information (IP / Cookies)
  • User login data
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What personal data we collect and where from
You may give us information about you when filling in forms on our website https://www.wisehomecare.co.uk/ (“our site”) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you subscribe to our services, complete a survey, sign up to a newsletter, post material on our site, report a problem with our site, request further services. The information you give us may include your name, address, email address, phone number, and personal description about the customer and/or the responsible party of the customer.
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IMPORTANT: For data privacy reasons, we will only collect information from you directly or via your authorised representative who has confirmed that they are authorised to provide this information on your behalf.
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Information we collect about you
With regard to each of your visits to our we may automatically collect the following information: technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), cookies and methods used to browse away the page and any phone number used to call our customer service number.
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Information we receive from other sources:
This includes information we receive about you when you use other websites operated by us or other services we provide. This information may include your name, email address, postal address and phone number. See the below PDF for more information regarding this.
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Cookies
We may obtain information about your general internet usage by using cookie files stored on your computer or device (“cookies”). Cookies are text files containing small amounts of information which are downloaded to your computer or device when you visit a website. They help us to improve our site and to deliver a better and more personalised service.
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We may use both “session” cookie and “persistent” cookies on the website. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.
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We will use the session cookies to: keep track of you whilst you navigate the website; keep track of your bookings; prevent fraud and increase website security; and other uses. We will use the persistent cookies to: enable our website to recognise you when you visit; keep track of your preferences in relation to your use of our website; and other uses.
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We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at http://www.google.com/privacypolicy.html. Our payment services providers may also send you cookies.
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You can find more information about cookies and how to manage them at http://www.allaboutcookies.org/. You may disable cookies by changing the settings on your browser. However, if you do so, this will affect your enjoyment of our site and we will no longer be able to offer to you a personalised service.
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Third Party Sites
Our website may contain links to third party websites, including websites via which you are able to purchase products and services. They are provided for your convenience only and we do not check, endorse, approve or agree with such third-party websites nor the products and/or services offered and sold on them. We have no responsibility for the content, product and/or services of the linked websites. Please ensure that you review all terms and conditions of website use and the Privacy Policy of any such third-party websites before use and before you submit any personal data to those websites.
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Disclosure of your Information
We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006. We may share your information with selected third parties including:
  • Business partners, suppliers and sub-contractors for the performance of any contract we enter with them or you
  • Third parties who may wish to contact you in respect of services or products they offer or sell which may be of interest to you, provided we receive your consent to such disclosure; and/or advertisers and advertising networks that require the data to select and serve relevant adverts to you and analytics and search engine providers that assist us in the improvement and optimisation of the website
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Please note, we may need to disclose your personal information where we:
  • Sell any or all of our business or assets or we buy another business or assets in which case we may disclose your personal data to the prospective buyer or seller
  • Are under a legal duty to comply with any legal obligation or to enforce or apply our terms and conditions; or
  • Need to disclose it to protect our rights, property or the safety of our customers or others, including the exchange of information with other companies, organisations and/or governmental bodies for the purposes of fraud protection and credit risk reduction
 
Your Rights in Respect of your Data
If any of the information you provide to us via the website changes, please let us know as soon as possible so that we can make the necessary changes to the information we hold for you on our database. If you wish to make any changes to your information, please contact us here.
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If you wish to access or rectify the information, we hold about you, or request that such information be transmitted directly to another data controller, please contact us here. We shall process your request to access your information within one month of receipt, or we will let you know within that timeframe if we need more information from you. We will process your request free of charge.
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To request that your information is deleted or if you wish to restrict or object to the processing of your information, please contact us at contact@wisehomecare.co.uk.
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If you have any complaints about our use of your personal data, please contact us. You also have the right to complain to the relevant supervisory authority in your jurisdiction. In the UK, the supervisory authority is the Information Commissioner's Office. Contact details for the ICO can be found at https://ico.org.uk/.
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If you have any further queries or comments on our Privacy Policy, please contact us here or you can contact us by emailing contact@wisehomecare.co.uk. We also welcome your views about our website and our Privacy Policy.
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Changes to our Privacy Policy
Any changes we may make to the Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check this page frequently to see any updates or changes to this Privacy Policy.
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Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to contact@wisehomecare.co.uk.
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